How Nexcess clients on physical (non-cloud) servers can activate two-factor authentication for their SiteWorx account.
ATTENTION: For Step 1 below, choose Google Authenticator if you want to benefit from the example provided in the next section.
If you do not know your password, click Forgot your password on the login page.
If you do not know the web address for your SiteWorx login page, contact our 24/7 support team for assistance.
ATTENTION: The below screen captures and procedure use the Android operating system. Your exact procedure and screen captures may vary.
Place the QR code shown in SiteWorx within the red lines.
After Google Authenticator adds your account, enter the six-digit code into the Authentication Code field in the SiteWorx Generate Key panel.
In Google Authenticator, in the Account name field, enter a name.
Locate the 16-digit key shown in SiteWorx, then enter it in the Your Key field in Google Authenticator.
In Google Authenticator, click ADD.
In SiteWorx, click Save.
If successful, the key and QR Code will appear in the Two-Factor Authentication panel in SiteWorx.
Test your two-factor authorization by logging out of SiteWorx, then logging back in. When prompted for your authentication code, enter the appropriate code from Google Authenticator, then click SUBMIT.
If you lose access to your mobile device after setting up two-factor authentication, contact our 24/7 support team for assistance.
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