Learn how to resolve an issue in Microsoft outlook where IMAP folders display incorrectly.
IMAP folders are not displaying correctly in Microsoft Outlook.
Due to how Outlook handles IMAP accounts, syncing your Nexcess email account with IMAP and Outlook may cause your folders to display incorrectly. This may cause problems when saving emails to your Draft, Deleted Items, and Sent folders.
To solve this issue, you must create an IMAP prefix for Microsoft Outlook. Outlook will use this prefix when attempting to locate the correct folders when saving emails.
To create this prefix:
Our award-winning customer care team is here for you.Contact Support