Two-factor authentication serves as a way to add another layer of security to your Client Portal.
This procedure uses Duo Mobile on an Android operating system. Steps 4 - 7 may vary according to your chosen two-factor authentication application and device.
Setup is complete. You may now either authenticate with the app, or with SMS. See below for instructions regarding both methods.
This procedure uses Duo Mobile on an Android operating system. Your precise method may vary according to your chosen two-factor authentication application and operating system.
On the Client Portal login page, enter the six-digit code in Authentication Code field. If desired, select the Remember this device for 30 days check box. Click Log In when ready.
If you prefer not to use a two-factor application to authenticate when logging in, you may instead choose to receive a code via SMS. The method sends the code directly to your phone, which you may then enter into the Authentication Code field.
For this method to function, your current cell phone number must be assigned to your Client Portal user. If the Send SMS Code button is not present, or is present but you do not receive SMS messages after clicking it, then you must update your cell phone number. To do so:
From the Country Code drop-down list, select your country. In the Cell Phone field, enter your area code and phone number. Click Save when done.
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